Shipping policy
Meowick Shipping Information
At Meowick, we're proud to offer FREE shipping on all orders! 🐾
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is dispatched once it is handed to our shipping carrier and is on its way to your address. During peak times and holidays, processing may take up to 7 business days.
Estimated Shipping Times
Estimated delivery time is the transit time after your order has been dispatched to the carrier. It depends on several factors, most importantly your location. Please see the estimates for your country below:
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United States: 5-10 Business Days
During peak times and holidays, carriers may experience delays in transit and tracking updates that are outside our control. For international orders, unexpected customs delays may also occur, which can make delivery take longer than the estimates above.
Order Changes and Accurate Shipping Details
Please make sure your shipping details are complete and accurate at checkout. Incomplete or incorrect details may delay processing or lead to order cancellation. If our system detects an address issue, our support team will email you within 3 business days of your order to verify your details. If we don't hear back within that time, we reserve the right to cancel your order.
If you notice a mistake in your shipping details, email us at hello@meowick.com within 24 hours of placing your order. We'll do our best to make the change, but we can't guarantee changes after that time.
Delayed Delivery
We know how much you want your order on time, and we ship as quickly as we can. Sometimes delays happen for reasons outside our control. Couriers can run into problems like severe weather or transportation disruptions, and we'll work with them to get your package to you as soon as possible.
Other issues can also slow things down, such as product availability, address verification problems, or payment processing delays. If we find a problem that may delay your order, we'll let you know as soon as possible.
Meowick is not liable for delays caused by factors beyond our control, and we cannot guarantee an exact delivery date. We will always keep you updated and help however we can.
Lost or Stolen Packages
We know a lost or stolen package is frustrating. Once your package is handed to the courier, it is out of our hands. If your package is lost or stolen, email us at hello@meowick.com and we'll do our best to help.
We recommend contacting the courier directly to file a claim, as most couriers have a claims process and may ask you for extra information. We'll also contact the courier on your behalf to follow up and keep you updated. If the courier finds your package, they'll deliver it to you. If it can't be found, we recommend filing a police report, and we may offer a replacement depending on the situation.
Meowick is not responsible for packages lost or stolen during shipping, and these cases fall outside our refund policy. Even so, we'll do everything we can to help you resolve the issue.
Shipping Policy Changes
Meowick may change or update this Shipping Policy at any time without prior notice. Please review the latest version before making a purchase. By purchasing and continuing to use Meowick products, you accept this Shipping Policy and any changes made to it.
If you have any questions or concerns, please email us at hello@meowick.com. We're happy to help.